Refund policy

We stand behind our goods and services and want you to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.

 

Refunds

All sales are final 

Exchanges  (Damaged during transit)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@hemphop.co.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To complete your exchange, we require a receipt or proof of purchase.

In-Store

To return your product, you should visit us in-store or mail your product to: 1103 Bomar St Suite 200 Houston Texas 77006

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.